Racer Parts Wholesale - Award Winning Online Catalog For Real Racers and Riders

Racer Parts Wholesale Shipping Policy:
- Orders requested to ship via Regular Ground Shipping will incur the following shipping charges (insurance included):
   - Orders up to $100.00- $6.75 shipping charge
   - Orders from $100.01 to $200.00- $7.75 shipping charge
   - Orders over $200.01- $8.75 shipping charge
- Most orders requested to ship Ground Shipping will ship via UPS Ground. Some may ship via USPS Priority Mail, Bax Global or other ground service.
- Orders requested to ship via Priority Mail (PO Boxes only) will have the same shipping charges as above, however the package will not be insured (if lost or damaged, the customer is responsible). While we will ship to PO Boxes, we recommend shipping to a physical address and selecting Ground Shipping rather than Priority Mail.
- Orders shipped outside of the 48 contiguous states will be charged accordingly and will be added at the time of shipment- call if you would like to know the exact charge prior to order completion. Any duties or fees associated with international shipping are the customer's responsibility. Shipping quotes are for shipping charges only.
- Expedited shipments will incur the following charges:
   - UPS 3-Day Select- $19.00
   - UPS 2nd Day Air- $27.00
   - UPS Next Day Air- $43.00
   - These charges exclude oversize and overweight items, such as scales, oil, fuel cells and fuel jugs, and only apply to the 48 contiguous states. Call for further details.
- Dealer quantities and Dealer orders excluded from flat-rate shipping charges. Please call for further information.
- Most orders entered by 2pm EST ship the same day. If your order is time-sensitive, please call 1-800-397-7815 to ensure that the product is in stock and that we received the order.
- Any package requiring an address correction by UPS will be assessed a $9.00 fee per package to cover the additional UPS charges.
- There are no hidden or additional charges!

We also welcome customers to pick up their order at our warehouse in Indianapolis! Save all shipping costs AND receive a 5% will call discount! Simply place your order online and select "WillCall" as the shipping method. We'll add the 5% discount and have the order ready for you to pick up!

Guaranteed Lowest Prices!
If you find a lower price on a product that we carry, we’ll match it! The item must be the exact same item and does not include closeouts, seconds or discontinued items. The item must also be in stock and ready for shipment. To receive a price match on an item, please contact us with the details at info@racerpartswholesale.com or call 1-800-397-7815.

Payment
We prefer Visa or Mastercard. We also accept Discover and American Express. Online payment options also include checking out via PayPal. Please DO NOT SEND CASH. For all orders outside the United States, we require pre-payment via wire transfer in U.S. dollars (see International Customers section below for more information). If you prefer to send a check, please contact us for the complete total of the order, including product and shipping costs. So that personal checks may clear our bank, orders are held a minimum of 10 business days prior to shipment. To eliminate any delay, you may send a money order or cashier’s check. We do not do COD orders.

Sales Tax
State tax laws require payment of 7% tax on the merchandise value of any order sent to residents of Indiana.

Returns and Exchanges
All Returns must be received at RPW within 45 days of the date of purchase. Returns/exchanges are gladly accepted, however please read our complete policy prior to returning items to RPW.
Return Procedure:
-A customer must call 1-800-397-7815 or e-mail info@racerpartswholesale.com for a return authorization
    number prior to shipping the product back to RPW.
- Please copy your invoice and include it with the complete return form, return authorization number and return it
    to the following address:
    Racer Parts Wholesale
    ATTN: Returns, RMA #XXXX
    411 Dorman
    Indianapolis, IN 46202
- Use the return form included in the order to specify how the return is to be processed.
- The customer is responsible for all shipping costs. If you are exchanging an item, be sure to include the method
    of payment for return shipping or the exchange will be shipped back to you and charged the same way as the
    original order.
- Please repack all items so that they will not be damaged in shipment. RPW is not responsible for freight
    damaged on return shipments. Please insure items appropriately.
- All returns are subject to a 15% restocking fee unless you were shipped the wrong product. All merchandise
    will be inspected by RPW before credit is issued.
- SPECIAL AND CUSTOM ORDERS ARE NOT RETURNABLE
- If you receive an order that is damaged in shipment, please retain all boxes and packing materials. Contact us
    as soon as possible and we will have the shipper inspect and pick up the damaged items. We will re-ship the
    order once the damage claim has been settled with the shipper.
- Please note: All refused shipments will be charged twice the initial shipping (to cover return shipping costs) and
    a restocking fee. The remainder will be credited back to the customer's credit card upon receipt of the item.
    As an alternative to refusing a shipment, please call us and follow the return procedure above.

Back Orders
Occasionally we will not have an item in stock for immediate shipment. You will be notified via e-mail within 1 business day of placing your order if an item is out of stock. If requested, we will ship you as much of your order as possible and forward the back-ordered items when they become available. If you wish to cancel a back-ordered item, please contact us promptly. Should you wish to have your order shipped ahead of back ordered items, you will be charged the standard shipping fees on all shipments.

International Customers
Racer Parts Wholesale ships internationally every day and we welcome your orders. Many international customers find that our large inventory, fast shipment and favorable exchange rates make it advantageous to order from Racer Parts Wholesale. We ship internationally using UPS, USPS or BAX Global and accept payment via wire transfer. Place your order as usual and we will contact you with wire transfer instructions. Due to wire transfer fees and international shipping costs, we recommend a minimum $200.00 order (plus shipping and wire transfer fee). Note - This does not apply to Canada or Puerto Rico. We look forward to doing business with you!

Warranty Information
Most items in our catalog carry a manufacturers warranty. The guarantees of most manufacturers cover material and workmanship of their product, but do not cover failure of their product due to misuse, faulty installation or failure of a related part. No warranties of merchantability of fitness for a particular purpose, or affirmation of fact, or other warranty, expressed or implied, other than any available manufacturers warranties are extended or granted by Racer Parts Wholesale. There is no warranty on electrical parts or oil coolers.

All fraud, without exception, will be prosecuted to the full extent of the law. Credit card charge backs will be considered fraudulent if no attempt was made to notify us that a problem existed, or to resolve or clarify a situation or matter. Please contact us at 1-800-397-7815 or info@racerpartswholesale.com as a positive means to resolve all matters. All credit card charge backs that are ultimately reversed by the customer's bank will be assessed an additional $75 fee for the time and expense involved in investigating and responding to the complaint.

Need More Information?
Racer Parts Wholesale
411 Dorman
Indianapolis, IN 46202
800.397.7815
317.639.0725
Fax: 317.639.0722