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Policy and Information Index
Ground Shipping:
FREE GROUND SHIPPING on ORDERS OVER $100.00!
Ground Shipping charges:
Orders up
to $49.99- $6.99 Shipping Charge
Orders
$50.00 to $99.99- $7.99 Shipping Charge
Orders Over $100.00- FREE SHIPPING
- Most orders requested to ship
Ground Shipping will ship via UPS Ground. Some may ship via the United
States Postal
Service, DB
Schenker or other ground service.
- Orders requested to ship via
Priority Mail (PO Boxes only) will have the same shipping charges as
above, however the package will
not be insured (if lost or damaged, the customer is responsible) and is
not trackable. While we will
ship to PO Boxes, we recommend shipping to a physical address and
selecting
Ground Shipping rather than Priority Mail.
- Orders shipped outside of the 48 contiguous states will be charged
accordingly and will be added at the time of shipment- call if you
would like
to know the exact charge prior to order completion. Any duties or fees
associated
with international shipping are the customer's responsibility. Shipping
quotes
are for shipping charges only.
- These charges exclude oversize and overweight items, such
as scales, wheels, oil, fuel cells and fuel jugs, and only apply to the 48
contiguous
states. Call for further details.
Expedited Shipping:
Expedited shipments will incur the following charges:
- UPS 3-Day Select- $22.00
- UPS 2nd Day Air- $31.00
- UPS Next Day Air- $48.00
- These charges exclude oversize and overweight items, such
as scales, wheels, oil, fuel cells and fuel jugs, and only apply to the 48
contiguous
states. Call for further details.
- Please note that shipping time is based on business days.
UPS does not consider Saturday and Sunday as business days. If an order
ships
on Friday, Next Day Air will deliver the order on Monday, UPS 2nd Day
Air will
deliver the order on Tuesday and UPS 3-Day Select will deliver the
order on
Wednesday. If you have any questions on shipping time, please
call.
- Dealer quantities and Dealer orders excluded from flat-rate ground
and expedited shipping charges.
Please call for further information.
- Most orders entered by 2pm EST ship the same day. If your order is
time-sensitive, please call 1-800-397-7815 to ensure that the product
is in
stock and that we received the order.
- Any package requiring an address correction by UPS will be assessed a
$14.00
fee per package to cover the additional UPS charges.
- There are no hidden or additional charges!
We also welcome customers to pick up their order at our warehouse in Indianapolis! Save all shipping costs AND receive a 5% will call discount! Simply place your order online and select "WillCall" as the shipping method. We'll add the 5% discount and have the order ready for you to pick up!
Guaranteed Lowest Prices!
If you find a lower price on a product that we carry,
we’ll match it! The item must be the exact same
item and does not include closeouts, seconds or discontinued items. Auction, Forum, Ebay, or other similar outlets where there is no guarantee of quality or condition of product are also excluded. The
item must also be in stock and ready for shipment. To receive a price
match on an item, please contact us with the details at info@racerpartswholesale.com
or call 1-800-397-7815.
Payment
We prefer Visa or Mastercard. We also accept Discover and
American Express. Online payment options also
include checking out via PayPal. Please DO NOT SEND CASH.
For all orders outside the United States, we require pre-payment via
wire transfer in U.S. dollars (see International Customers section
below for more information). If you prefer to send a check, please
contact us for the complete total of the order, including product and
shipping costs. So that personal checks may clear our bank, orders are
held a minimum of 10 business days prior to shipment. To eliminate any
delay, you may send a money order or cashier’s check. We do
not do COD orders.
Sales Tax
State tax laws require payment of 7% tax on the merchandise value of
any order sent to residents of Indiana.
Returns and Exchanges
All Returns must be received at RPW within 45 days of the date of
purchase and will be assessed a 15% restocking fee. Returns/exchanges are gladly accepted on new products in resaleable condition in the original packaging, however please read our complete policy prior to returning items to RPW.
Return Procedure:
-A customer must call 1-800-397-7815 or e-mail info@racerpartswholesale.com
for a return merchandise authorization number prior to shipping the product
back to RPW.
- Please copy your invoice, write the return merchandise authorization (RMA) number on it and return it with the product to:
Racer Parts Wholesale
ATTN: Returns, RMA #XXXX
411 Dorman
Indianapolis, IN 46202
- The customer is responsible for all shipping costs. If you are
exchanging an item, any additional charges will be charged to the original form of payment.
- Please repack all items so that they will not be damaged in shipment.
RPW is not responsible for freight on damaged return shipments.
Please insure items appropriately.
- All returns are subject to a 15% restocking fee unless you were
shipped the wrong product. All merchandise will be inspected by RPW
before credit is issued.
- SPECIAL AND CUSTOM ORDERS AND ELECTRICAL PRODUCTS ARE NOT RETURNABLE- this includes, but is not limited to, wheels, custom fuel cells and all electrical products
- If you receive an order that is damaged in shipment, please
retain all boxes and packing materials. Contact us as soon as possible and we will have the shipper inspect and pick up the damaged items. We will re-ship the order once the damage claim has been settled with the shipper.
- Please note: All refused shipments will be charged twice the initial
shipping (to cover return shipping costs) and a restocking fee. The remainder will be credited back to the customer's credit card upon receipt of the item.
As an alternative to refusing a
shipment, please call us and follow the return procedure above.
Back Orders
Occasionally we will not have an item in stock for immediate shipment.
You will be notified via e-mail within 1 business day of
placing your order if an item is out of
stock. If requested, we will ship you as much of your order
as possible
and forward the back-ordered items when they become available. If you
wish to cancel a back-ordered item, please contact us promptly.
Should
you wish to have your order shipped ahead of back ordered items, you
will be charged the standard shipping fees on all shipments.
International Customers
Racer Parts Wholesale ships
internationally every day and we welcome your orders. Many
international
customers find that our large inventory, fast shipment and favorable
exchange rates make it advantageous to order from Racer Parts
Wholesale. We ship internationally using UPS, USPS or BAX
Global and
accept payment via wire transfer. Place your order as usual and we will
contact you with wire transfer instructions. Due to wire transfer fees and international shipping costs, we recommend a minimum $200.00 order (plus shipping and wire transfer fee).
Note - This does not apply to Canada or Puerto Rico. We look forward to
doing business with you!
Warranty Information
Most items in our catalog carry a manufacturers warranty. The
guarantees of most manufacturers cover material and workmanship of
their product, but do not cover failure of their product due to misuse,
faulty installation or failure of a related part. No warranties of
merchantability of fitness for a particular purpose, or affirmation of
fact, or other warranty, expressed or implied, other than any available
manufacturers warranties are extended or granted by Racer Parts
Wholesale. There is no warranty on electrical parts or oil coolers.
All fraud, without exception, will be prosecuted to the full
extent of the law. Credit card charge backs will be
considered fraudulent if no attempt was made to notify us that a
problem existed, or to resolve or clarify a situation or matter. Please
contact us at 1-800-397-7815 or info@racerpartswholesale.com
as a positive means to resolve all matters. All credit card charge
backs that are ultimately reversed by the customer's bank will be
assessed an additional $75 fee for the time and expense involved in
investigating and responding to the complaint.
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Need More Information?
Racer Parts Wholesale
411 Dorman
Indianapolis, IN 46202
800.397.7815
317.639.0725
Fax: 317.639.0722
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